NDIS FAQs: Understanding Your Supports
Find answers about the NDIS, Support Coordination, and the supports available to you. If you're not sure where to start, we'll guide you in the right direction.
Core Support
LGBTQIA+ Support Services
Support Coordination
Why Choose Chosen Family?
1. We Listen
Your needs and preferences are our top priority. We take the time to understand your unique situation and tailor our services accordingly
2. Personalized Options
We offer options that suit your needs, not ours. Our goal is to ensure you receive the best possible care and support.
3. Responsiveness
We are always here when you need us. Our responsive team is committed to addressing your concerns and providing timely assistance.
4. Empowering Employment
We hire individuals with disabilities to build their capacity and provide them with meaningful employment. We believe in empowering everyone to reach their full potential.
5. No Kilometres Claimed
We don’t charge your participants for kilometres travelled. Our focus is on delivering care, not on additional charges.
6. Worker Bios
Before your meet and greet, we provide detailed bios of our workers. This allows you to get to know them beforehand and feel comfortable with your support team.
7. Open and Transparent Communication
We believe in clear and honest communication. You will always be informed and involved in decisions regarding your care.
8. Detailed Case Notes & Updates
We maintain comprehensive case notes and provide regular updates. This ensures
continuity of care and keeps you informed about all aspects of your support.
9. Flexible Support and Cancellation Policy
We are open to discussions about support provision and cancellation policies. Your
convenience and satisfaction are paramount to us.
10. Inclusive and Multicultural Teams
Our teams are diverse and inclusive, reflecting the rich multicultural society we live in. This helps us better understand and meet your unique needs.
11. No Waitlists
We understand the importance of timely support. With us, there are no waitlists, so you can start receiving the care you need right away
12. Nothing is Too Hard Attitude
We pride ourselves on our can-do attitude. No challenge is too big, and we are dedicated to finding solutions that work for you.
Choose us for your individual support needs and experience a level of care that is compassionate, responsive, and tailored to you. Contact us today to learn more about our services and how we can support you on your journey!
What is your grand plan vision for Chosen Family?
Our grand vision for Chosen Family is that we become so agile and flexible that it becomes whatever it needs to be for any individual. Our logo as Chosen Family is a table and a platform. The table displays our values and practice of family and community. We come & break bread together, gain insight from various cultural and gender experiences. You will notice our logo also has a gap at the table, which signifies that eventually, they will use the table as a platform to share their passions and advocate for others like themselves. We hope to empower them to go and start their own table and platform to ensure their rights to choice and control & to self-determination & agency are honoured. We encourage individuals to come & share their stories, and when you’re ready, we commission you to go and create communities of equity & belonging.
What are the gaps Chosen Family are trying to fill?
We are bringing joy back to the sector. Sadly, the sector has become way too commercialised and void of empathy, compassion and ensuring our participants have their rights to self-determination fostered. Chosen Family specialises in participants and are not limited to those who have: Behaviours of concern, Psychosocial disability, LGBTQ+ individuals, drug and alcohol interventions and forensic (justice) participants.
Tell us how Chosen Family is different to other Disability Providers?
As a team, our lived experience coupled with our trauma informed & intersectional framework makes us different and a delight in the sector. Chosen Family provides a community-centric ecosystem with services that are: multicultural, flexible and enriching to all. Our community continues to reimagine how our services will create platforms of equality, inclusion and belonging. Our services are projects of our co-laboured efforts that have trauma informed practice and person-centred values weaved into them. We are different because we support those who fall within the gaps.
How did it all begin?
The Inception of Chosen Family: Chosen Family emerged when Traidy worked as a support worker and saw the parallels and barriers to inclusive care to those who have a disability and the lgbtqia+ community. Many individuals, disowned by their families, found support in Chosen Family, becoming their “chosen family.” Chosen Family does not only cater to the community but have a division providing support to the minority within a minority. Chosen Family bridges the gap between the LGBTQIA+ community and the disability sector,providing support for individuals who often fall within the gaps.
What are your Focus Areas and Goals?
- Expand our division providing LGBTQIA+ services to ensure those who are part of the community.
- Increase awareness through networks and training.
- Develop an inclusive ecosystem attracting lived experience workers.
- Deliver joyful core and respite services.
- Raise spiritual awareness and equity.
- Provide inclusive education on disability, sexual health, LGBTQIA+, and spiritual practices.
- Support young LGBTQIA+ individuals in fostering healthy relationships.
- Co-design services with the community.
How do you work out Meet And Greets with support workers?
Meet and Greets are scheduled at a 2 hour minimum and you can decide if you connect with your new potential worker.
Where is Chosen Family located?
Our Head Office is based in Western Sydney. However our support services extend to New South Wales, Victoria and Queensland.
What’s the minimum booking length for a shift?
Our minimum is a 2 hour bookings are available with Chosen Family.
Does chosen family have a diversity statement?
1. Acknowledgement of Country
Chosen Family is committed to cultivating inclusive environments for all. We celebrate, value and include people of all backgrounds, genders, sexualities, cultures, bodies and abilities. In the spirit of Reconciliation, Chosen Family Australia acknowledges the
Traditional Custodians of the lands and waters across Australia. We pay our deepest
respect to Elders past, present and emerging, and recognise their continuing connection to land, culture and community. Sovereignty was never ceded—this always was and always will be Aboriginal land.
2. Acknowledgement of Country
Diversity Statement | Chosen Family Australia
Short version for socials:
At Chosen Family Australia, we celebrate diversity as our greatest strength. We honour every individual’s identity and lived experience, embracing differences across culture, race, disability, neurodiversity, gender, sexuality, faith, and more.
Inclusion is not just a value—it’s a practice. We commit to safety, accessibility, and equity at every level, and actively work to dismantle systemic barriers that marginalise our communities.
Rooted in equity, belonging, and tenderness, we are reimagining care, co creating futures, and disrupting the disability sector with love and true community. In this chosen family, everyone is seen, heard, and valued.
Longer Version
At Chosen Family Australia, we believe that every identity carries a story, every experience holds wisdom, and every difference is a thread in the tapestry of collective belonging. We are not simply an organisation—we are a gathering place for the voices and visions too often unheard.
We honour diversity not as a checkbox, but as the heartbeat of who we are. Our commitment reaches across cultures, races, ethnicities, ages, faiths, beliefs, abilities, neurotypes, sexual orientations, intersex variations, gender identities and expressions, parental and marital statuses, and every unique way a person exists in the world. We see you. You belong here.
Inclusion, to us, is not passive—it is a deliberate, daily act. It is in how we build our programs, shape our leadership, create our policies, and speak with one another. We centre safety. We demand accessibility. We champion equity. And we remain unwavering in our work to dismantle the systemic forces that exclude, marginalise, and silence.
We imagine a world unbound by the limitations of outdated frameworks and oppressive systems. A world where care is not conditional, where tenderness leads, and where community is not defined by blood, but by belonging. Through co-design, collective wisdom, and radical hope, we are reimagining the disability sector—and beyond.
- Our vision is bold – to dismantle the technologies, systems, and moral frameworks of oppression.
- Our mission is clear – to replenish imagination, co-create futures, and disrupt with love.
- Our values are our roots – Equity. Belonging. Tenderness.
- We are Chosen Family. And in this family, there is room for all of you.
Does chosen family provide lgbtqia+ services?
Yes, chosen family provides lgbtqia+ services. We hire lgbtqia+ people who have a disability to provide support services to our lovely clients. This fosters a culture of lived experience and this division is growing.
What is Support Coordination in the NDIS?
Support Coordination is a service that helps you understand and use your NDIS plan in a way that works for your life.
A Support Coordinator works alongside you to connect with services, organise supports, and build your confidence to manage your plan over time.
What does a Support Coordinator do?
A Support Coordinator helps you turn your plan into real, practical support. This can include:
- Explaining your NDIS plan in simple terms
- Connecting you with the right services
- Coordinating different providers
- Helping solve issues when things aren’t working
- Supporting you to build independence over time
What are the different levels of Support Coordination?
There are three levels of Support Coordination in the NDIS:
- Support Connection (Level 1): Helps you get started and connect with supports
- Support Coordination (Level 2): Ongoing support to manage and use your plan
- Specialist Support Coordination (Level 3): For more complex situations requiring higher-level support
Looking for Specialist Support Coordination (Level 3)?
For more complex needs, Level 3 Support Coordination provides deeper support to manage risks, challenges, and multiple services.
How do I know if I have Support Coordination in my NDIS plan?
Support Coordination is usually funded under your Capacity Building budget.
It may be listed as:
- Support Coordination
- Coordination of Supports
- Specialist Support Coordination
If you’re unsure, we can help you understand what’s included in your plan.
Do I have to use a Support Coordinator?
No. Support Coordination is optional.
If it’s included in your plan, you can choose whether to use it and who you want to work with.
Can I choose my own Support Coordinator?
Yes. You have full choice and control.
You can choose a provider that feels right for you and aligns with your needs, values, and goals.
Can I change my Support Coordinator?
Yes, you can change at any time.
If something isn’t working or you feel like you need a different approach, you’re able to move to a provider that better supports you.
What’s the difference between Support Coordination and Plan Management?
They are different supports:
- Support Coordination: Helps you organise and use your supports
- Plan Management: Helps manage your budget and pay invoices
Many people have both in their NDIS plan.
How does Support Coordination help me reach my goals?
Describe the item or answer the question so that site visitors who are interested get more information. You can emphasize this text with bullets, italics or bold, and add links.Can a Support Coordinator help with NDIS plan reviews?
Yes. They can help you:
- Prepare for your review
- Gather reports and evidence
- Identify what’s working and what needs to change
What should I look for in a Support Coordinator?
A good Support Coordinator will:
- Listen to you and respect your choices
- Communicate clearly and consistently
- Understand your goals and identity
- Be responsive and proactive
- Focus on building your independence
Why Choose Chosen Family for Support Coordination?
What makes Chosen Family different from other providers?
We combine lived experience, trauma-informed practice, and a strong focus on community and inclusion.
Our approach is:
- Person-led and flexible
- Culturally safe and inclusive
- Responsive and consistent
- Focused on people who often fall through the gaps
We don’t just coordinate supports, we work alongside you to create something that actually works for your life.
Not sure where to start with Support Coordination?
We can help you understand your plan, your options, and what support could look like for you.
