Specialist Support Coordination (Level 3)

Specialist Support Coordination (often called Level 3) is a higher level of Support Coordination. It focuses on reducing complexity in a person’s support environment and helping them work through immediate or significant barriers to using their NDIS plan.

It’s generally for people whose situation is more complex and where standard coordination may not be enough, for example when there are high risks, frequent crises, or multiple systems involved. The aim is to help stabilise supports and make plan implementation possible and safer.

Level 2 (Support Coordination) is focused on coordinating supports and building your capacity to use your plan.

Level 3 (Specialist Support Coordination) is higher intensity and is used when there are significant barriers or risks and more specialist involvement is needed to reduce complexity and keep supports on track.

Depending on your needs, a Specialist Support Coordinator may:

• help address complex barriers that stop supports working coordinate across multiple providers and systems
• support planning for safety, risk, and stability
• design a service approach that fits your situation (where appropriate)
• report and communicate with the NDIA when needed
• The focus is on making your plan workable when things are complex.

You can check your NDIS plan budget for Support Coordination. If Level 3 is included, it may be listed as “Specialist Support Coordination” (or “Support Coordination Level 3”) in your Capacity Building supports. If you can’t tell from the wording, a plan manager or coordinator can help interpret it with you.

Sometimes, yes. A plan can include different types (levels) of Support Coordination, depending on what the NDIA has funded and what the person needs at different points in time.

The Specialist Support Coordination (Level 3) line item is commonly listed as:

07_004_0132_8_3 – Support Coordination Level 3: Specialist Support Coordination.

You don’t need to wait until things fall apart to ask for help. If there are major barriers (like unstable supports, housing pressure, safety concerns, or multiple systems that don’t work well together), Specialist Support Coordination may help bring more structure and stability.