Boundaries for NDIS Support Workers

Chosen Family • April 16, 2025

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Boundaries for NDIS Support Workers: Why They Matter and How to Maintain Them

As a National Disability Insurance Scheme (NDIS) support worker, the nature of your role requires close, personal interaction with clients who may depend on your care and assistance for daily activities. While the work can be deeply rewarding, it also requires careful attention to boundaries—both for the well-being of your clients and for your own mental and emotional health. Establishing and maintaining clear boundaries is essential to ensuring that the support you provide remains professional, ethical, and focused on the needs of the people you serve.

Why Boundaries Matter

The primary role of an NDIS support worker is to offer assistance to people with disabilities in a respectful and professional manner. Boundaries help create a clear distinction between personal and professional relationships, ensuring that the power dynamic remains intact, and that the client’s rights, privacy, and dignity are respected at all times.



When boundaries are respected, it helps prevent conflicts, miscommunications, and potential ethical violations. It also fosters a safe and trusting environment for both you as a worker and your client. Boundaries also protect you from burnout, providing you with a sense of control over your own life outside of work.

15 Tips to Maintain Professional Boundaries

  1. Avoid Personal Relationships It’s crucial to keep the relationship with your clients professional. Do not seek to build personal friendships with your clients, their family, friends, or anyone in their support network. Keeping a balance between your work and personal life helps ensure that your personal needs are met outside of work.
  2. No Sexual Relationships Never engage in any sexual relationship with clients, their family members, or people in their support network. This is a fundamental boundary that ensures your professional role remains focused on providing care, not personal or intimate connections.
  3. Keep Work and Personal Life Separate Do not introduce clients to your own family, friends, or personal social circle. Inviting clients to family gatherings or engaging them in personal events can blur professional boundaries and compromise the support role you have.
  4. Do Not Socialise Outside of Work Socialising with clients or their family members outside of your professional hours can lead to misunderstandings and create conflicts of interest. Your shift ends when the workday finishes—maintain that clear separation.
  5. Avoid Substance Use During Work The use of alcohol, drugs, or any illegal substances during work hours is not acceptable. Clients depend on you for safety, care, and assistance, and any form of substance use undermines that trust. Additionally, being under the influence impairs your ability to provide professional support.
  6. Arrive On Time Punctuality is a sign of professionalism. Arriving on time, fully prepared for your shift, shows respect for your clients’ time and needs. Ensure you’ve planned your travel and commitments so that you can consistently show up on time and avoid leaving early.
  7. Encourage Healthy Choices Smoking in front of clients is unprofessional. As a support worker, you should model healthy lifestyle choices. Do not smoke in front of clients, and avoid giving them cigarettes or encouraging unhealthy habits.
  8. No Lending or Borrowing Money Never borrow, ask for, or lend money to clients. Likewise, it’s important not to discuss your own financial or personal life issues with your clients. These conversations can create uncomfortable situations and blur boundaries.
  9. Don’t Allow Clients to Drive Your Vehicle For both your safety and the safety of your clients, never allow them to drive your vehicle, whether it’s your personal car or a work vehicle. The risk of accidents and legal issues is significant in such situations.
  10. Stick to Your Expertise While it’s natural to want to help, avoid giving advice outside of your training and expertise. Whether it’s financial, medical, marital, or other personal advice, refer clients to professionals who can provide the specialized help they need.
  11. Respect Confidentiality One of the core principles of working with vulnerable people is confidentiality. Never discuss personal or sensitive information about clients with family members, friends, or anyone outside the professional circle. Consult with colleagues or supervisors only when necessary and use peer supervision as an opportunity for growth and support.
  12. Consult Guardians or Administrators When Necessary If a client has a guardian or administrator, always consult them when making important decisions regarding personal or financial matters. These individuals are legally authorized to assist with decision-making and can help ensure your client’s best interests are upheld.
  13. Don’t Share Personal Information Maintain privacy about both your personal life and the lives of other workers and clients. Do not share phone numbers, addresses, or personal details about yourself, your colleagues, or your clients. Personal information should stay personal to protect everyone’s privacy.
  14. Keep Work-Related Complaints Private If you have concerns about other workers or issues in your workplace, address them internally and professionally. Do not discuss workplace complaints, issues, or conflicts with your clients or their families, as this can create mistrust and undermine the integrity of the support you provide.
  15. Do Not Accept Gifts or Favors While it’s kind for a client or their family to offer gifts, it’s important to maintain a professional distance. Do not ask for, expect, or accept money, gifts, or special favors. These can create obligations and undermine the professional boundaries you’ve set.

Conclusion

At Chosen Family Australia our disability support workers understand establishing clear and consistent boundaries is crucial for both NDIS support workers and their clients. By maintaining professional boundaries, you safeguard the quality of care and support that your clients receive while also protecting your own mental health and emotional well-being. As the NDIS framework places a strong emphasis on choice and control for clients, it’s important that the power dynamics in the worker-client relationship remain professional, respectful, and ethical.



When in doubt, remember: maintaining boundaries isn’t about being cold or distant; it’s about fostering a healthy, respectful, and supportive relationship that enables you to provide the best care possible while also taking care of yourself. Setting and sticking to boundaries will help you build stronger, more professional, and lasting relationships with your clients, ultimately contributing to their independence and well-being.

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